general terms and conditions - L'Escale en couleur
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general terms and conditions

1/ Length of stay

The guest signs a reservation contract for a stipulated number of days and in no way can use the right of occupation at the end of stay.


2/ Contract condition

All reservations are confirmed in writing by the owner after having received a deposit of 30% of total stay cost. This deposit is to be paid by credit card, or Euro cheque for postal reservations. The deposit amount will be deducted from the total stay cost on your invoice. The stay amount less deposit is payable either at the beginning or end of your stay by credit card (Mastercard or Visa) or cash in euros only. It is only upon receipt of the deposit that your reservation becomes valid and that you accept the General Terms and Conditions of stay.


3/ Cancellation by guest

All cancellations must be notified in writing by letter or e-mail addressed to the owner.

For cancellations or changes up to seven days before arrival date, no charges are incurred.

For cancellations less than 7 days before arrival date, the cost of a one night stay will be charged.

For a no-show stay with no prior cancellation the deposit is retained by the owner and the owner reserves the right to charge the cost of the total stay.

For stays with a departure before the contractual reservation date the cost of the total stay is due to the owner.


4/ Cancellation by owner

The owner will cancel your booking only in exceptional circumstances. The owner will endeavour to provide you with as much notice as possible or assist you to find alternative accommodation. The owner will not be liable for any losses incurred as a result of such action. All amounts paid will be immediately reimbursed.


5/ Arrival and Departure times

Your room is available from 6 pm to 9 pm (18.00 – 21.00). To ensure the best welcome, please advise for all arrivals outside these times.
For departures we ask you to leave the room before 10.30 am the day of your departure.


6/ Prices and Tourist Taxes (taxe de séjour)

The prices shown are non-contractual and subject to change without notice.
Prices include accommodation, breakfast and tourist tax. The tourist tax is a local tax that guests pay to the owner, who gives it to the Inland Revenue.
The charge is 1€65 per night per person over 13 years old.


7/ Rules and Regulations in l’Escale en Couleur

You are requested not to smoke on the premises. Should this happen smoke detector alarms will disturb the peace of other guests.
An entry badge will be given with your room keys. Please be particularly careful of your keys and badge. Any loss incurs an additional cost of 15 Euros (tax included), which will be charged to your end of stay invoice.
The guest agrees to leave rooms in a correct state and to inform and pay for any damages incurred during his stay.
Please note that all children must be under the supervision of an accompanying adult (family or friends).
In the case of personal belongings left in the room, these may be sent at the guest’s request by post and at the guest’s cost.
The owner accepts no responsibility for loss, damage or robbery of personal belongings and any injury incurred. Medical insurance is recommended.


8/ Access and room capacity

Access to L’Escale en Couleur is strictly reserved for paying guests.
The reservation is made for a stipulated number of guests.
If on arrival the number of guests is more than the initial reservation, the cost of stay will be revised according to availability. If there is no availability for the additional guests, they will be refused accommodation. This refusal can in no way be accepted as a change to the initial reservation. If more guests than the refused amount leave no refund of costs paid will be given.
In the same way if less guests arrive than the initial reservation the cost of stay will be duly revised.


9/ Animals and pets

We regret that no pets or animals are allowed in L’Escale en Couleur.
Should this rule not be respected, the owner has the right to refuse accommodation to the animal’s owner. This accommodation refusal can on no account be considered as a contract change by the owner. In which case no refund can be given and the total stay amount is due.


10/ Bedroom change

The owner reserves the right to change a bedroom reservation to a similar or superior standard room in L’Escale en Couleur.


11/ Available services

The owner accepts no responsibility for unforeseeable circumstances, such as electrical power cuts or lack of water. A site closure due to these or other circumstances is beyond the owner’s control. The owner declines all responsibility, apart from legal requirements, for all lack of amenities due to circumstances outside the owner’s control. The owner’s responsibility cannot be claimed in the case of breakdown of any technical equipment if misuse and breakdown has not be forewarned.